Reference

What Our Legal Terms Cover for You

These terms set out how raksasatoto handles your account rights, data practices and access eligibility — all subject to local law and the regions where access is permitted.

Account Eligibility TermsData Handling PolicyCookie Use NoticeDANA, OVO, GoPay ContextContact & Rights Requests
raksasatoto What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of data we hold, or need to flag a policy concern, our support team handles these through three channels. Response times vary by channel and query complexity — legal or data requests may take longer than standard account questions.

Live Chat Open the chat widget from your account dashboard. Use it to raise a policy question, request a data summary or ask about account eligibility in your region.
Email Support Send policy and data requests to our support address listed in your account settings. Include your registered mobile number so we can verify your identity before responding.
Account Help Centre The Help Centre inside your account covers common legal queries — cookie settings, data retention periods and how to close your account if you choose to stop using the service.
POLICY PRACTICES

How We Handle Data, Cookies and Account Security

Our policy practices are built around your account specifically — not a generic template. Here is how each area works in practice across your raksasatoto account.

Data Handling

We collect only what is needed to run your account — your mobile number, wallet identifiers for DANA, OVO or GoPay, and session data. Nothing is sold to advertisers.

Cookie Use

Cookies keep your session active across devices. You can adjust cookie preferences through your browser settings at any time without losing your account access or saved wallet details.

Account Security

Login is verified via OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately via live chat to freeze your account and review session logs.

Rights and Requests

You may request a copy of your account data, ask us to correct inaccuracies or request deletion — subject to retention obligations under applicable law. Submit requests via email support.

Your Legal and Policy Questions

These are the questions we hear most often about account rights, data and policy scope. If yours is not covered here, reach out through live chat or email support.

The core terms are the same across all wallets. Wallet-specific data — such as your OVO or GoPay reference — is handled under the same data policy regardless of which payment method you use.

Yes. Send a data access request to our support email with your registered mobile number. We will verify your identity and respond within the timeframe required by applicable law.

Retention periods depend on the type of data and legal obligations in your jurisdiction. Transaction records tied to DANA or GoPay payments may be held longer than general session data.

We begin the deletion process once your identity is verified and any outstanding account activity is resolved. Some records are retained where local law requires it, even after closure.

Access depends on local law and the eligible regions where the service is permitted. We do not make legal determinations on your behalf — check your local regulations before creating an account.

Log in and go to your account settings to update basic profile details. For changes to your registered mobile number or linked wallet, contact support via live chat to complete identity verification first.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.