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How raksasatoto Handles Your Personal Data

This privacy policy explains exactly what data we collect when you use your account, how we use it, and who we share it with — covering everything from your DANA, OVO, and GoPay wallet details to your login activity.

Account data kept secureDANA, OVO, GoPay wallet details protectedNo data sold to third partiesYou can request data deletionPolicy applies where local law permits
raksasatoto How raksasatoto Handles Your Personal Data
DATA HANDLING PRACTICES

How We Keep Your Account Data Safe

Data security is built into the account flow, not added on top of it. Every piece of information you share — from your GoPay wallet ID to your login credentials — passes through encrypted connections. We apply session controls so your account doesn't stay open on an idle device without re-authentication. Here's what that looks like in practice across four key areas.

Encryption in Transit All data moving between your device and our servers is protected by SSL encryption. This covers login, wallet linking for DANA or OVO, and every account action you take.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to understand how pages perform. We do not use advertising cookies that track you across unrelated sites.
Account Access Controls Suspicious login patterns — like a new device in Jakarta accessing your account shortly after a mobile session — trigger a verification step before access is granted.
Data Retention and Deletion We hold your data while your account is active and for the period required under applicable local regulation. Once that period passes, deletion requests are processed in line with our retention schedule.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask for deletion, our support team handles these requests directly. You can reach us through live chat inside the platform, by email, or through our help desk — we aim to acknowledge privacy requests and begin processing them promptly. Have your account details ready so we can verify your identity before making any changes to your data.

Live Chat Start a chat session from inside your account dashboard. Share your registered email or wallet number so we can verify you before discussing any account data.
Email Support Send your privacy request to our support email with your account username and the specific data action you need — correction, access or deletion.
Help Desk Use the help desk form for written privacy requests. We log every submission with a reference number so you can follow up on the status of your request.

Common Questions About Your Privacy on raksasatoto

These are the questions we get most often about data, cookies, wallet information and your rights as an account holder. If your question isn't here, our support team can answer it directly through live chat or email.

Your wallet details are shared only with the payment processor completing your transaction. We do not pass them to advertisers, data brokers, or unrelated third parties under any circumstances.

Contact our support team via live chat or email with your account username. We verify your identity first, then send your data summary within the period required by applicable local regulation.

Yes. Submit a deletion request through email or the help desk form. We process it in line with our retention schedule and applicable local law, and confirm once the deletion is complete.

We use session cookies to keep you logged in across pages and analytics cookies to measure site performance. We do not place advertising or cross-site tracking cookies on your device.

Transaction records, including GoPay payment references, are retained for the period required under applicable regulation. After that period, they are removed from our active systems per our data schedule.

When you close your account, we retain only the data required under local regulatory rules. Data beyond that obligation is deleted. You can ask our support team for the specific retention timeline that applies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.