Reference

Terms Conditions That Apply to Your raksasatoto Account

These terms set out what you agree to when you open and use your raksasatoto account — covering deposits through DANA, OVO, and GoPay, how your account is managed, and the eligibility rules that apply based on local law and your region.

Account eligibility applies where local law permitsDANA, OVO, GoPay coveredTerms updated when policy changesContact us to ask questions

Explore the Lobby Read FAQ

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to ask about how a specific rule applies to your account — including wallet payments via DANA, OVO, or GoPay — our support team can help. You can reach us through live chat, email, or our in-app message centre. We respond to terms-related questions as a priority.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles terms queries, account questions, and wallet payment clarifications directly in the chat.

Email Support

Send your terms or account question to our support address. Include your registered account ID so we can review the specific rules that apply to you.

In-App Message

From the mobile browser or app view, tap the help icon to open a message thread. Useful when you are managing your account on the go through your phone.

What These Terms Cover and How They Apply

raksasatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By accessing raksasatoto and using your account — whether to top up via DANA, transfer through OVO, or send a GoPay payment — you accept these terms in full. They govern how your account operates, what you can and cannot do on the platform, and the

1
conditions under which we may suspend or close access. Eligibility to use the platform depends on local law and is available only in regions where such access is permitted. We do not accept accounts from regions where usage is restricted by law. These terms also cover
2
how disputes are raised, how account balances are handled if an account is closed, and how changes to these terms are communicated. When we update the terms, we will post the revised version on this page and note the date of change. Continuing to use your
3
account after an update is posted means you accept the revised terms. If you disagree with any change, you should stop using your account and contact our support team to request closure. We aim to keep the language clear so you know exactly where you stand.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Your account security and the integrity of your wallet activity sit at the centre of how we apply these terms. We verify account identity before processing withdrawals, and we monitor for activity that conflicts with our terms — including multiple accounts, payment reversals, and access from restricted regions. If a violation is found, we will contact you before taking action where possible.

Identity Verification

Before your first withdrawal is processed, we confirm your identity matches the account registration. This applies regardless of whether you deposited via DANA, OVO, or GoPay.

Account Security

Your account is protected by a login OTP sent to your registered mobile number. If you notice unauthorised access, contact support immediately through live chat to lock the account.

Wallet Activity Monitoring

We track wallet payment patterns to keep your account safe and ensure payments comply with the terms. Unusual activity triggers a review before any funds are moved.

Terms Change Notification

When these terms are updated, we post the change on this page and may send a notification to your registered contact. The date of the last update is always visible at the top of this page.

Common Questions About These Terms

These are the questions we get most often about how the terms work, what they mean for your account, and what happens if something goes wrong. If your question is not here, reach out to us via live chat.

Yes. The terms apply to every transaction on your account, including deposits and withdrawals made through DANA, OVO, and GoPay. Wallet-specific conditions are noted where they differ.

If your account is closed following a terms violation, we review the balance and any pending transactions before a final determination is made. Contact support for the specific steps that apply to your case.

Access depends on local law and is available only where permitted in your region. We do not override local legal restrictions. If access is restricted in your area, you will not be able to complete account registration.

We post the updated version on this page with a revision date. You may also receive a notification to your registered email or mobile number when a significant change is made.

Yes. Contact our support team through live chat or email with your account ID and the date you registered. We will share the version of the terms that was active at that time.

Stop using your account and contact support to request closure. We will process your request and handle any remaining wallet balance in line with the closure procedures outlined in the current terms.

Reference